Returns and Replacements

At Billy Lids we endeavour to make your online shopping experience as enjoyable and stress free as possible.  We are aware however, that some purchases just don’t work out.  Below are our returns and replacements policies.   We are here to help.  If you have concerns or questions please contact us on This e-mail address is being protected from spambots. You need JavaScript enabled to view it or call 0411 797 406.

Returns   

We accept items for return within fourteen days of purchase.  Products must be received by us unused and undamaged and where applicable still in original packaging.   Billy Lids will happily refund the purchase price or you may wish to choose another item.  Postage costs are not refundable unless the item is deemed faulty.  Please return item and receipt to Billy Lids, PO Box 43, Epping, NSW 1710.

Replacements

We accept exchanges within fourteen days of purchase.  Items must be unused and undamaged and where applicable still in original packaging.  Please email your exchange request to This e-mail address is being protected from spambots. You need JavaScript enabled to view it and include details of return item, invoice number, customer details and request regarding exchange item.  If the new item is of a higher value than the return item the balance is payable by the purchaser.  Exchanges will not be acted upon until the return of the original item in good order.  Postage will be charged on the replacement order.  Please return item and receipt to Billy Lids, PO Box 43, Epping, NSW 1710.

Sale Items

Billy Lids do not accept returns or replacements on sales goods unless deemed faulty.

Faulty Goods

We take all care to send products only in good order and good condition.  If you consider your item to be faulty please contact Billy Lids at This e-mail address is being protected from spambots. You need JavaScript enabled to view it or phone 0411 797 406.  Upon return of the item and if deemed faulty Billy Lids will be happy to replace the item with no additional postage charges or organise a refund.   Please return item and receipt to Billy Lids, PO Box 43, Epping, NSW 1710.